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Neural Forms is a modern WordPress form builder that transforms your contact forms into an AI-powered lead management system. Beyond just collecting submissions, it uses AI to summarize messages, assign priority levels, and draft responses automatically.

How to use Neural Forms

This is a quick start guide to help you go from install to your first working form in under 10 minutes.

Getting started

Step 1: Install Neural Forms

  • Automatic Installation:
    1. Go to Plugins > Add New in your WordPress Dashboard.
    2. Search for “Neural Forms”
    3. Click Install Now, and then Activate.
  • Manual Installation:
    1. Download the plugin .zip file directly from WordPress.org.
    2. Go to Plugins > Add New > Upload Plugin.
    3. Choose the .zip file, click Install Now, and then Activate.

Once activated, you will see a new “Neural Forms” menu item in your WordPress admin sidebar.

Step 2: Create your first form

You have two options:

Option A: Start from a template

  1. Navigate to Neural Forms > Forms > Blank Form or Use Template in your WordPress admin.
  2. Browse the pre-designed templates.
  3. Click Import on any template you want to use.
  4. The plugin will import the form and automatically create a WordPress draft page with your new form embedded.

Option B: Build from scratch

  1. Navigate to Neural Forms > Forms and click Add New to launch the Visual Builder.
  2. Visual Builder: Drag and drop fields from the field library on the left sidebar onto the center form canvas.
  3. Configure Fields: Click on any field on the canvas to open its settings panel on the right. Here you can edit labels, placeholder text, description, and validation rules.
  4. Configure Settings: Click the Settings tab at the top of the builder to configure form-specific options such as email notifications, confirmation messages, success message, error message and CAPTCHA.
  5. Publish: Click Save to publish the form and generate its unique form ID.

Step 3: Embed your form

You can embed your form anywhere on your site using one of three methods:

Method 1: Using block (recommended)

  1. Open any page or post in the WordPress block editor
  2. Click the plus button to add a new block
  3. Search for “Neural Forms” and select the block
  4. Choose your form from the dropdown
  5. Customize the styling using the block settings panel on the right

Method 2: Shortcode

Add the following shortcode to any location that supports shortcodes (such as the classic editor, widgets, or page builder code modules):

This form is currently unavailable. Please try again later.

Replace YOUR_FORM_ID (e.g., 42) with the actual form ID found next to your form name in Neural Forms > Forms.

Method 3: Divi 5 module (Pro)

If you have the Divi 5 theme and Neural Forms Pro, use the Neural Forms module inside the Divi Visual Builder. Search for “Neural Forms” in the module library.

Working with form fields

Neural Forms includes 18 field types in the free version:

  • Text: single-line text input
  • Email: email address with validation
  • Textarea: multi-line text input
  • Select: dropdown menu
  • Checkbox: single yes/no checkbox
  • Checkboxes: multiple options the user can select
  • Radio: single option from multiple choices
  • Number: numeric input with min and max
  • Phone: phone number with format validation
  • URL: web address with format validation
  • Date: date picker
  • File Upload: let users attach files
  • Range: slider for numeric range selection
  • Acceptance: agreement checkbox for terms and conditions
  • Hidden: pass values without showing them to users
  • Rating: star or numeric rating scale
  • Poll: collect single or multiple choice opinions with results tracking
  • Quiz: create scored quizzes with correct answer logic

To add a field, drag it from the field library on the left into the form canvas in the center. Click any field to configure its label, placeholder, validation rules, and other settings.

Multi-step forms

To break a long form into multiple steps:

  1. Open your form in the builder
  2. Drag a Step block from the field library into the form
  3. Place fields under each Step
  4. Save the form
Neural Forms multi step form

Visitors will see a progress indicator and Previous and Next buttons as they move through the form. Each step validates its fields before allowing the user to proceed.

Managing your lead inbox

Every form submission lands in the Neural Forms inbox.

To access your inbox:

  1. Go to Neural Forms > Entries in your WordPress admin

What you can do in the inbox:

  • View all submissions across all forms in one place
  • Filter by form using the left sidebar
  • Filter by status: new, read, spam, trash
  • Star important leads to mark them for follow-up
  • Search submissions by keyword
  • Filter by date range
  • Open any submission to see the full content
  • Reply to a submission directly from the entry detail view
  • Mark entries in bulk using checkboxes and the bulk actions menu

To export entries:

  1. Open the inbox and select a form from the sidebar
  2. Filter by date range if needed
  3. Click Export CSV at the top of the entries list
  4. A CSV file downloads with all matching entries

Setting up AI features

AI features are optional. They give you automatic submission analysis, draft replies, and spam detection.

How to get your free Neural AI API key

  1. Go to neuralforms.ai and click on the Download Free button to download the Lite version of the plugin.
  2. Fill in the required details during the download process. This will automatically create your Neural Forms account.
  3. Once your account is created, log in to your dashboard, navigate to the Licenses section, and copy your free API key.

How to activate your free Neural AI API key

  1. Log in to your WordPress administrator dashboard and go to Neural Forms > Settings.
  2. Paste your copied API key into the API Key input field.
  3. Click the Test Connection button to verify that your connection is successful.
  4. Click Save Settings to complete the setup and activate the Lite features of Neural AI on your website.

Once connected, you will see 100 free AI credits available on your account. Every form submission consumes one credit. Once your free credits are used up, AI features pause until you upgrade to Starter or Agency.

What AI does on every submission:

  • Generates a one or two sentence summary of the submission
  • Assigns a category (such as inquiry, support, sales, complaint)
  • Calculates a priority score from 0 to 100
  • Drafts a reply you can review and send

You always stay in control. The AI drafts and suggests. You decide what to send.

Form submission outcomes

When creating or editing a form, you can configure how the form behaves immediately after a visitor clicks the Submit button. Under the Settings tab at the top of the Visual Builder, locate the Submission Outcomes section, which allows you to customize the behavior for both successful submissions and submission errors.

On success settings

This controls what happens when the form is submitted successfully and passes all validation checks:

  • Mode (Display Message or Redirect):
    • Message: Keeps the user on the same page and displays a custom success message inline (replacing or overlaying the form).
    • Redirect: Redirects the user to a different page or external URL immediately after submission (e.g., a “Thank You” page).
  • Success Message: The text displayed when the mode is set to “Message”. If left empty, it falls back to: "Thank you! Your submission has been received."
  • Redirect URL: The target URL where the visitor will be sent when the mode is set to “Redirect”.

On error settings

This controls the global form behavior if the submission fails (for example, server errors, API limits, or spam detection blocks):

  • Mode (Display Message or Redirect):
    • Message: Displays a custom error message inline on the form to notify the visitor of the issue.
    • Redirect: Redirects the visitor to a specific error handling page.
  • Error Message: The text displayed globally on the form when the mode is set to “Message” and the submission fails.
  • Redirect URL: The target URL where the visitor will be sent when the mode is set to “Redirect” on failure.

Setting up email notifications

To get notified when someone submits a form:

  1. Open your form in the builder
  2. Click the Settings tab at the top
  3. Open the Notifications section
  4. Configure the admin notification email: who receives it, subject line, body content
  5. Optionally enable the autoresponder to send the visitor a confirmation email
  6. Use tokens like {site_name}, {form_name}, and {field_id} to insert dynamic content
  7. Save the form

You can also configure the From name and From email used for outgoing notifications.

Adding spam protection

Neural Forms supports two CAPTCHA providers in the free version:

Cloudflare Turnstile (recommended)

  1. Sign up at cloudflare.com and create a Turnstile site
  2. Copy your site key and secret key
  3. In WordPress, go to Neural Forms > Settings
  4. Select Cloudflare Turnstile as your CAPTCHA provider
  5. Paste your site key and secret key
  6. Save settings

The CAPTCHA will now appear automatically on all your forms.

Google reCAPTCHA v2

  1. Sign up at google.com/recaptcha and create a reCAPTCHA v2 site
  2. Copy your site key and secret key
  3. In WordPress, go to Neural Forms > Settings
  4. Select Google reCAPTCHA v2 as your CAPTCHA provider
  5. Paste your site key and secret key
  6. Save settings

For paid plans, Neural Forms also includes AI spam detection that analyzes submission content for spam patterns without requiring a CAPTCHA challenge.

Migrating from Contact Form 7

If you already use Contact Form 7, you can migrate your forms in one click:

  1. Go to Neural Forms > Migration
  2. Click Scan for CF7 Forms
  3. Review the detected forms
  4. Click Import on each form you want to migrate

The migration tool maps fields, labels, and validation rules automatically. Your original CF7 forms are not modified or removed. You can keep both plugins active and migrate forms at your own pace.

Privacy and GDPR

Neural Forms includes privacy controls to help with GDPR and similar regulations:

To enable Privacy Mode:

  1. Go to Neural Forms > Settings
  2. Open the Privacy section
  3. Toggle Privacy Mode on
  4. Save settings

When Privacy Mode is on, the plugin stops storing visitor IP addresses and user-agent strings with form submissions. Form content is still stored as usual.

Important notes:

  • You are responsible for your site’s privacy policy
  • Inform your visitors what data your forms collect
  • Disclose whether you have enabled AI processing for form submissions
  • Obtain any consent required by applicable law

For full data handling details, see our privacy policy.

Neural forms pro

Welcome to Neural Forms Pro! This premium add-on extends the capabilities of the free Neural Forms Lite plugin by unlocking powerful AI-driven workflows, deep Divi 5 integration, and native lead integrations.

Key premium features

Here is a list of the new features unlocked when you install and activate the Pro version:

1. Divi 5 module integration

A native Divi 5 module designed specifically for the new Divi 5 framework. It allows you to embed any of your custom forms directly inside the Divi 5 Visual Builder layout without using shortcodes.

2. AI spam detection

Smart spam protection processed in the cloud. It automatically classifies form submissions as spam in either Suggest or Auto modes. High-confidence spam matches are automatically routed to the Spam folder, keeping your main inbox clean.

3. AI Re-Analyze for entries

On-demand AI analysis refresh. It allows you to manually trigger a re-analysis on any form entry to refresh or recalculate the summary, category, priority level, and spam/quality score.

4. AI reply polish

AI-powered email writing assistant. It refines and polishes your draft replies to form entries, ensuring your emails are professional, clear, and context-aware.

5. Business aware site-Profile classifier

Automatic business context learning. It scrapes your site’s pages once a month (or manually on-demand) to create a custom profile. The AI uses this context to make suggested replies and entry analysis highly desktop/mobile tailored to your specific business niche.

Lead Integrations (Pro Features)

Pro plans add five native integrations that pass leads to your other tools, allowing form submissions to go further than your inbox. When a new form submission comes in, Neural Forms can automatically add or update details in:

  • HubSpot: Create or update contacts inside your HubSpot CRM.
  • Mailchimp: Add new subscribers directly to your selected Mailchimp audiences.
  • Zapier: Connect Neural Forms to thousands of other apps you already use, opening up endless options for managing your form data.
  • WhatsApp: Sends you a direct message when a new submission arrives, allowing you to view new leads instantly without opening your WordPress dashboard.
  • Google Forms: Rounds out the five integrations. You only need to set up each connection once, and it will run automatically on every matching submission.

External cloud services (api.neuralforms.ai)

All AI capabilities in Neural Forms Pro run through Neural Cloud AI. When AI features are active, content from form submissions is sent securely to api.neuralforms.ai for analysis. Disabling the “Cloud AI” toggle in the main settings stops all network requests to the cloud.

How to setup and use Neural Forms Pro

Follow these steps to configure and start using the Pro features:

Step 1: Install & Activate the Plugins

  1. Ensure Neural Forms Lite is installed and activated.
  2. Activate Neural Forms Pro through the WordPress Plugins screen.

Step 2: Activate Your License Key

  1. Navigate to Neural Forms > Settings.
  2. Paste your license key purchased from Elicus and click Saved. Once verified, all premium features will unlock.

Step 3: Embed Forms in Divi 5 Visual Builder

  1. Open the page builder in Divi 5.
  2. Search for the Neural Forms module in the module library.
  3. Insert the module and select the form you want to display from the dropdown menu.

Step 4: Configure AI Spam & Site Profiler

  1. Go to Neural Forms > Settings.
  2. Enable AI Spam Detection and choose your preferred mode (Auto-move to spam or Suggest).
  • Under the Business context section, click Refresh Now to let the AI learn about your business context from your homepage.

Step 5: Using AI in Entries (Re-Analyze & Reply Polish)

  1. Go to Neural Forms > Entries and click on any submission.
  2. Click Re-Analyze on the sidebar to recalculate the AI summary or priority level.
  3. When replying to an entry, draft your response in the editor and click AI Polish to refine the tone and formatting before sending.

Troubleshooting common issues

My form is not appearing on the page

Make sure you selected the correct form in the Gutenberg block or used the correct form ID in the shortcode. The form ID is shown next to each form in Neural Forms > Forms.

I am not receiving notification emails

Check that your WordPress site can send email. Many hosts require an SMTP plugin to reliably deliver emails. Test by going to Neural Forms > Settings > Notifications and clicking Send Test Email.

My AI features are not working

Verify that your Neural Forms API key is entered correctly in Settings. Click Test Connection. If the test fails, log into your account at neuralforms.ai and confirm the API key is active. Also check that you have AI credits remaining on your account.

The CAPTCHA is not loading

Confirm your site key and secret key are entered correctly. Both Cloudflare Turnstile and reCAPTCHA v2 require both a public site key and a private secret key. Also check that your domain is registered with the CAPTCHA provider.

CSV export is not downloading

Some browsers block automatic downloads. Try in a different browser or check your browser’s download permissions for your WordPress admin domain.

Getting more help

For questions not covered here, use our contact form. Select the appropriate topic from the dropdown so we can route your question to the right team.

For Pro plan customers, priority support is available with one business day response time on weekdays.