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Privacy Policy

Elicus Technologies Private Limited (“we”, “our”, or “us”), operator of Neural Forms, respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, products, WordPress plugins, and related services.

1. Information We Collect

We may collect the following types of information:

Account and License Information

When you create an account, purchase a product, activate a license, or connect to Neural Forms Cloud, we may collect:

  • Name
  • Email address
  • Website URL
  • License key or API key details
  • Plan and subscription details
  • Billing-related information processed by our payment provider

We do not store full payment card details on our servers.

Website and Plugin Data

When you use Neural Forms or Neural Forms Cloud, we may receive technical and usage data such as:

  • Website URL or hashed site identifier
  • WordPress version
  • Plugin version
  • PHP version
  • License status
  • Feature usage
  • API request metadata
  • Error logs and diagnostic data

Form Submission Data

Neural Forms is a form builder plugin. Depending on how a site owner configures forms, form submissions may include personal information such as names, email addresses, phone numbers, messages, quiz responses, poll responses, or uploaded information.

For the Lite plugin, form entries are generally stored on the website owner’s WordPress site.

For Pro or Cloud-powered features, selected form content may be sent to Neural Forms Cloud only when AI processing, spam detection, analysis, suggested replies, or other cloud features are enabled.

AI Processing Data

If AI features are enabled, form submission content or prompts may be sent to Neural Forms Cloud for processing. This may include:

  • Entry text
  • Form field labels and values
  • Business context configured by the site owner
  • AI prompts entered by administrators
  • Generated responses, summaries, classifications, or form drafts

We use this data only to provide the requested AI-powered functionality.

Security and Abuse Logs

To protect our platform, we may store limited security logs when unsafe, abusive, spammy, or suspicious AI requests are detected. These logs may include:

  • Request ID
  • Site or account identifier
  • Safety category
  • Timestamp
  • Feature used
  • Redacted content preview
  • Content hash
  • IP or user-agent hash

We do not store full unsafe content by default unless required for security, abuse prevention, or legal compliance.

2. How We Use Information

We use collected information to:

  • Provide and maintain our products and services
  • Activate licenses and manage subscriptions
  • Deliver plugin updates
  • Process form-related AI features
  • Detect spam, abuse, unsafe content, or fraud
  • Improve plugin performance and reliability
  • Provide customer support
  • Communicate important product or account updates
  • Comply with legal obligations

3. AI and Third-Party Providers

Neural Forms Cloud may use third-party AI providers to process AI requests. Data sent to these providers is limited to what is required to complete the requested feature.

We do not sell your form submission data to advertisers.

Site owners are responsible for informing their own users if they enable AI or cloud processing for form submissions.

4. Legal Bases for Processing

Depending on your location, we may process information based on:

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Legal compliance
  • Security and abuse prevention

5. Data Storage and Retention

We retain information only as long as needed for the purposes described in this Privacy Policy.

Examples:

  • Account and license data may be retained while your account or license is active.
  • Billing records may be retained as required by law.
  • Security and abuse logs may be retained for a limited period for platform protection.
  • Form entries stored locally on a WordPress site are controlled by the site owner.

Site owners can delete plugin data from their own WordPress installation according to the plugin’s available settings and WordPress data management tools.

6. Data Sharing

We may share information with:

  • Payment processors
  • Hosting and infrastructure providers
  • Email delivery providers
  • AI service providers
  • Analytics and security tools
  • Legal authorities when required by law

We only share information as needed to operate, secure, and improve our services.

7. Cookies and Tracking

Our website may use cookies or similar technologies for:

  • Login sessions
  • Account management
  • Analytics
  • Security
  • Preferences

You can control cookies through your browser settings.

8. Security

We use reasonable technical and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Request data portability
  • Withdraw consent

To make a request, contact us using the details below.

10. Responsibilities of Site Owners

If you use Neural Forms on your website, you are responsible for:

  • Creating your own privacy policy
  • Informing users what data your forms collect
  • Explaining whether AI/cloud processing is enabled
  • Obtaining any required consent
  • Managing form entries stored on your website
  • Complying with applicable privacy laws

11. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact Elicus Technologies Private Limited at:

Website: https://elicus.com
Contact Us: https://elicus.com/contact-us/